Frequently Asked Questions (FAQs)

At Verve & Verse, we believe in thoughtful design, quality craftsmanship, and a smooth shopping experience. Below you’ll find answers to the most common questions to help you shop with confidence.

Before You Buy

What is Verve & Verse?

Verve & Verse is a curated lifestyle brand offering thoughtfully designed home décor pieces crafted to elevate everyday living. Our collection focuses on timeless aesthetics, natural materials, and customizable finishes that blend seamlessly into modern homes.

Where do you ship to?

We currently ship within the United Arab Emirates (UAE).
International shipping options will be introduced in the future — stay connected for updates.

How long does shipping take?

For orders within the UAE, delivery typically takes 3–7 business days after order processing.
Once your order is dispatched, you’ll receive a tracking link via email.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, and others) through a secure checkout system.

Orders & Shipping

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking details. You can also track your order through your account on our website.

Can I change or cancel my order after placing it?

We begin processing orders quickly to ensure timely delivery.
If you need to make a change or cancel your order, please contact us as soon as possible at
📧 verve.verseoffciial@gmail.com
We’ll do our best to assist if the order hasn’t already been shipped.

What if my order arrives damaged or incorrect?

Your satisfaction is important to us. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the issue.
We’ll arrange a replacement or resolution promptly.

Products & Customization

Do you offer different finishes or styles for the same product?

Yes. Many of our décor pieces are available in multiple finishes and wood styles, such as:

• Natural (unpolished) wood

• Polished finishes

• Walnut tones

• Dark or stained wood looks

Available options are shown directly on each product page, making it easy to select your preferred style in one place.

Will the product look exactly like the photos?

We strive to represent our products as accurately as possible. Since many items use natural materials, slight variations in grain, tone, or texture may occur — making each piece uniquely yours.

Returns & Refunds

What is your return policy?

We offer a 14-day return window for eligible items that are unused and in their original packaging.

For full details, please review our
👉 Return & Refund Policy

How long does it take to receive a refund?

Once we receive and inspect your returned item, we’ll notify you of the approval status.
Approved refunds are processed to the original payment method within 10 business days.

Support & Contact

How can I contact customer support?

Our support team is always happy to help.
📧 Email: verve.verseoffciial@gmail.com
We aim to respond to all inquiries within 24 business hours.

✨ If you have any additional questions or need personalized assistance, don’t hesitate to reach out — we’re here to help you create a space you love.